Our certification program

iso9001 Always keeping up with our ever changing world, we certified our Quality System to the ISO 9001 standards and recently upgraded to the 2008 version of the regulation. It’s been a natural evolution of our way of producing quality.

We wanted to include R&D and product design in our certification program because those are the activities that enable our Company to constantly improve the level of services to our customers.

The worldwide known Swiss Institute SGS certified our systems in 1998, and still routinely inspects our plants to guarantee that we constantly maintain and improve our standards.

Please download our Quality Certificate here, and check out our Quality Policy here.

The environmentally friendly coffee

logo Rainforest In 2007 Caffè Ottolina was the first Italian roaster to offer high quality blends of coffees from Rainforest Alliance Certified™ plantations to the HORECA business.

Our 60 years of experience together with a selection of the best coffees from Rainforest Alliance Certified™ plantations brought to life our “Rainforest” blend, available in 1 Kg Bags or 250g Tins. Rainforest Under the auspices of the Sustainable Agriculture Network (SAN), an international coalition of leading conservation groups, the Rainforest Alliance works with farmers to ensure compliance with the SAN standards for protecting wildlife, wild lands, workers’ rights and local communities.

Farms that meet these rigourous standards are awarded the Rainforest Alliance Certified™ seal.

For further information, visit www.rainforest-alliance.org

Our certification program

ILO In 2009 Caffè Ottolina defined policies in order to certify its company system to the Social Accountability standards.

These standards guarantee an ethical production of good and services respecting the work place as a fundamental realization of human rights.

Polices for the Social Accountability are based on the Convention of the International Labour Organization, on The Universal Declaration of the Human Rights, on the UN Convention on the Rights of the Child, on the UN Conventions against sexual discrimination and on the ISO 9001 and 14001 regulations.

Caffè Ottolina’s policies define the following matters assigning responsibilities to the various company organisms and stating relevant regulations: Child Labour, Forced Labour, Safety and Health, Freedom of Association, Discrimination, Code of Conduct, Working Hours, Wages, Management.

Caffè Ottolina Spa extends its commitment to these topics confirming itself as a forerunner.

SQMS Supplier quality management system

SQMS2 Caffè Ottolina accomplished in 2009 a new task certifying its production system to the SQMS (McDonald’s Supplier Quality Management System), a food safety certification system to guarantee that every food product is perfectly safe.

Caffè Ottolina guarantees that the production system, the supply chain and all the processes comply to the policies defined by the standard. SQMS_eng The integrity of each of these stages assures a high food safety standard excluding any risk of biological, chemical or physical contamination of the products.

All processes are monitored and procedures are updated so as to maintain a high and safe quality standard.

Caffè Ottolina Spa extends its commitment to these topics confirming itself as a forerunner and always offering products at the highest standards.